Saturday, June 9, 2018

Pos Malaysia: Leadership Lessons in Crisis Management

Viral post - it can make someone famous instantly and it also can kill a brand instantly.

There has been a viral post recently about some of the Pos Malaysia general worker throwing some Poslaju parcel while shipping it to the consumer. It creates a mixed reaction towards the general public and majority gave some bad comment about it.

Recently, Pos Malaysia created a video to counter the viral post that has shifted the perception towards their brand. However, the way the CEO handles the situation provides us (or at least me) some lessons in leadership.





Here are some of the lessons that come to my mind after viewing the video:

Thursday, January 4, 2018

New Year 2018 - How to set goals?


Happy new year 2018! I hope that you are doing great celebrating the new year. And of course, 2017 have left us with some powerful lessons of life. Only those who spend some time to reflect on this lessons will actually learn from all the lessons that life taught us.

Perhaps you have some powerful lessons that you want to share. Please write down on the comment below so that we can learn from your lessons. And some of you might have a lot of achievement. Reflect on it and express gratitude towards all of your achievement. The attitude of gratitude will bring more of good.

When we talk about the new year, most people will talk about new year's resolution. And to me, I would prefer to talk about goal-setting. Why do we need to only set goals on 1st January every year? I have no idea why people do that, but for me, it is very simple. My company account will start fresh on 1st January so that when we set goals for the new year, we are actually planning according to our account cycle.

A goal is very important because when you don't set a goal, you are missing the clarity of what you are going to achieve. And CLARITY IS POWER!

When setting goals, let us set 3 categories of goals.

1. The goals that it is almost impossible to achieve. For example like when you earn RM100,000 a year, you want to target of making RM1B in the next year. To me it is not impossible, it is just a belief that we put in. But let's be rational, it is almost impossible to achieve that. But who cares, you don't to pay anything to set a goal. Might as well, set it very high.

My impossible goal for this year is I am aiming to own a Tesla Model S for this year. Let's see if I can achieve this. (according to Tesla website, if you book now you have to wait between 12 - 18 months).

2. The medium goal. This is the true goal that is possible and using SMART or some use SMARTER goal can achieve. It is more possible (attainable based on the acronym) and the goals that you have to focus on.

3. The bare minimum goal. This is the least that you have to achieve no matter what. There are certain things that it is a must for you to achieve. Go and put it on the list and work on it!

I am a fan of the Law of Attraction. I have my vision board and I have experienced miracles from the vision board that I created. A lot of them I don't realize that I have achieved it until later after I own it. Law of Attraction is great and it is embedded in it the word Action. So go out and take action!

I wish you all the best on your journey in 2018! May success be with you, Insyaallah.

Sunday, November 19, 2017

Teknologi dan Kerjaya

1. Teknologi sentiasa merubah dunia. Teknologi bukan sahaja merubah lifestyle, teknologi juga boleh mencipta pekerjaan dan boleh menghilangkan pekerjaan.
2. Semasa telefon dikomersilkan, terdapatnya pekerjaan baru iaitu operator telefon. Beribu orang dapat manfaat dengan satu pekerjaan iaitu cucuk-cucuk line untuk disambungkan.
3. Sekarang, apabila teknologi ditambah baik, jawatan operator telefon sudahpun lenyap dari muka bumi.
4. Kitaran ini terus berlaku pada hari ini. Ada pekerjaan yang sangat berisiko untuk kehilangan disebabkan terdapatnya kemajuan ekonomi.
5. Dalam buku 'A Whole New Mind', Daniel Pink meramalkan pekerjaan RUTIN merupakan pekerjaan yang berisiko tinggi. Apa sahaja yang boleh diletakkan kepada step-by-step, merupakan pekerjaan paling berisiko kerana dua perkara: OUTSOURCE atau AUTOMATE. Sama ada kita boleh beri kepada mereka yang boleh buat dengan harga lebih murah, atau kita cipta sistem untuk mengambil alih kerja tersebut.
6. Malaysia menyasarkan untuk menjadi negara maju berpendapatan tinggi. Itulah yang termaktub dalam Economic Transformation Programme (ETP).
7. Untuk mencapai kedudukan tersebut, salah satu daripada perkara yang tidak boleh di'outsource' atau automote adalah pengunaan otak kanan.
8. Belum ada mesin yang boleh dicipta (at least buat masa sekarang) untuk mencipta lagu, menjadi pendengar yang baik, dan berkarya.
9. Industrial Revolution 4.0 akan membuatkan banyak pekerjaan hilang dan sekiranya kita tidak upgrade atau berhijrah ke satu pekerjaan yang tidak dapat diambil alih, kita mungkin berisiko untuk kehilangan pekerjaan.
10. Ini apa yang Seth Godin maksudkan dengan bukunya Linchpin - Are Your Indispensible? Adakah kita boleh digantikan? Sekiranya kita boleh digantikan, oleh teknologi, atau oleh orang lain yang lebih murah, kita dalam keadaan berisiko.

#johanirwan #selfreminder #leapleaders

Monday, October 17, 2016

Leadership is not about position



1. In the past, the famous success formula, "Go to school, get a good grades, secure a job with a reputable organisation, then you will be successful." Once you have a college degree, you might end up with an executive position. When the time comes, you will secured an important position. And you can use that position of power in the way that you want. The position is very much stable, and you don't have to worry for a long period of time.

2. But now things have changed, the position is no longer a means for you to do whatever you want within your authority. Your position is very much fragile. Even if you know how to play your card right, if something happens externally which is beyond your control, you might be losing your position.

3. In today's world, a position is no longer about seniority. In the past, just because you have enough experience, you can do whatever you want and the rest have to listen and follow. Today, if someone can do it cheaper than you, or if technology can replicate the same results that you produce, you are out of the game.

4. If you think experience alone can get you further in your life, let's think back again. Experience alone does not count in the 21st century. Routine work can always be outsourced or automate.

Monday, October 10, 2016

FOKUS PADA KEKUATAN KITA

1. Setiap manusia mempunyai bakat dan kekuatan tersendiri. Kita juga tidak dijadikan sama rata. Kita dicipta dalam keadaan yang pelbagai.

2. Kadangkala kita sering melihat apa yang tidak kena dengan kita dan kita cuba perbetulkan kelemahan kita. Ada kala kita terlupa untuk fokus terhadap apa yang kita bagus kerana mungkin ia terlalu mudah bagi kita.

3. Setiap orang yang hebat di dunia bukanlah hebat dalam semua perkara. Dato' Siti Nurhaliza hanya hebat dalam menyanyi, Dato' Lee Chong Wei hanya hebat dalam bermain badminton, Tan Sri Wahid Omar hanya hebat dalam menguruskan urusan korporat.

4. Tetapi sistem pendidikan kita tidak bersifat sedemikian. Kita disuruh untuk cemerlang dalam semua matapelajaran terutama akademik. Kita disuruh untuk mendapat straight A dalam peperiksaan. Kita disuruh untuk mencapai kecemerlangan akademik dan ko-kurikulum. Hebat serba-serbi.

5. Saya punyai kawan yang sangat minat sukan. Beliau wakil sekolah dalam banyak acara sukan sampai ke peringkat negeri. Tetapi beliau dimarahi oleh guru kerana keputusan peperiksaan yang kurang cemerlang. Akibatnya, beliau tidak lagi dibenarkan untuk terlalu fokus dalam bidang sukan.

6. Sistem pendidikan menyuruh kita menjadi bulat. Hebat dalam semua perkara. Tetapi dalam realiti, jack-of-all-traits tidak pernah menjadi seorang yang sangat hebat dalam dunia.

7. Dunia realiti sangat berbeza. Apa yang kita perlu jadi adalah seperti bintang. Hebat cuma dalam beberapa perkara. Dan kita fokuskan terhadap apa yang kita hebat, dan kita bangunkan diri dalam beberapa perkara tersebut. We just need to sharpen our edge. Dalam masa yang sama kita juga perlu kenal pasti kelemahan kita, supaya kita boleh atur strategi menanganinya.

8. Dalam kita memimpin juga kita perlu kenal pasti kehebatan orang yang kita pimpin, kerana mereka mempunyai bakat dan kekuatan yang berbeza dengan kita. Mereka tidak boleh ikut cara kita untuk mereka berjaya. Formula kejayaan kita tidak boleh digunakan untuk orang lain berjaya.

9. Semua orang suka melakukan perkara dalam bidang yang mereka hebat. Dalam masa yang sama kita juga perlu 'live life awake.' Dengar pada persekitaran dan dapatkan feedback. Hanya disebabkan kita suka menyanyi, tidak menjadikan kita seorang penyanyi yang bagus. Anda boleh rujuk 'Malaysian Idol' untuk melihat situasi ini.

10. Self-Awareness atau kesedaran diri sangat penting untuk kita menjadi seorang yang hebat dan berjaya. Mulakan dengan mengenali diri. Proses ini bukan mudah, dan jika anda kurang pasti tanyalah kepada mereka yang lebih pakar kerana ramai yang dapat membantu.

#johanirwan

Sunday, August 7, 2016

Fear of failure and how to overcome this obstacle of success


One of the main reason why people don't live up to their potential is Atychiphobia or the fear of failure. According to Brian Tracy, fear of failure is the biggest single obstacle to success and happiness in adult life. It is not the failure itself. Everyone have gone through failure in one way or another. But the fear of failure is the one that holding most people back.

Fear of failure may act like a brake pedal that stops most of us from achieving our potential. Because of this fear of failure, people stop to take action and they procrastinate what they wanted to do. And as a result, they don't achieve what they intended to achieve.

What causes the fear of failure?
There are many causes, but the main cause is how we were brought
up. When we were kids, we don't have this kind of fear, until we experience something bad, or perhaps someone told us not to do certain things because of their experience of failure. And one of them is our education system where failure is bad, and if we failed it is a bad thing. We believe that fail is bad, and we don't want to fail in any area of our life.

How do we know if we are fear of failure?

Wednesday, July 27, 2016

Engagement at Work

Engagement -- is the buzz word that we keep on hearing. According to Gallup study in 2013, only 13% of the workforce are highly engaged. That means most people are not engaged at work and this could lead to performance loss by the organization.

But how do we keep people engaged? 
Most of the time, companies who are looking solely at the bottom line will assume people also looks at bottom-line. They started to pay a higher salary to retain their top talent. However, statistics show higher salary does not contribute to higher engagement. Even though they get a higher pay, they quit the job sometimes for the lower pay but more engaging job. How do we create an engaged workforce so that our people can live up to their potential?



Categories of people in organization
In school, we were trained to get all the knowledge. Exams were designed to test on our competencies in a subject (well, some exams to test our ability to memorize the content). But we were never thought to be engaged in work.