Saturday, June 9, 2018

Pos Malaysia: Leadership Lessons in Crisis Management

Viral post - it can make someone famous instantly and it also can kill a brand instantly.

There has been a viral post recently about some of the Pos Malaysia general worker throwing some Poslaju parcel while shipping it to the consumer. It creates a mixed reaction towards the general public and majority gave some bad comment about it.

Recently, Pos Malaysia created a video to counter the viral post that has shifted the perception towards their brand. However, the way the CEO handles the situation provides us (or at least me) some lessons in leadership.

Here are some of the lessons that come to my mind after viewing the video: